Your privacy and your trust are important to us.

Trust is what we preach and is core to the services we provide – that is why we’re open and transparent about how we handle personal information.

This policy describes how we handle personal information, which is any information about an identifiable person. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 , and the European Union General Data Protection Regulation

We will update this policy if we change how we handle personal information. The latest version is always available at https://www.privacybureaux.com/privacy-policy

Collecting your personal information

We only collect personal information where it is necessary to deliver services to our clients, to maintain our business relationships, or to keep you updated on our latest news.

The kinds of personal information we, on occasion, will collect when needed for legitimate purposes:

  • your name,

  • your contact details at work (such as your phone number, email address, postal address),

  • your work details (such as your job title and the name of your organisation),

  • your email address if you subscribe to our newsletter, and

  • Information contained in your résumé if you apply for a job with us.

How we collect personal information

In most cases we collect personal information from you directly either via a phone call, in person or when you use you use our website. However, when needed for legitimate purposes, we do collect personal information from third parties. For example, your employer where they are our client, through a referral, or public sources such as LinkedIn. We do not buy email or marketing lists.

Using and sharing your personal information

We will only use and share your personal information or legitimate business purposes, in ways that you would expect us to, or where we are required to by law.

How we use personal information

We use your personal information to:

  • let you know about our products and services,

  • deliver our products and services,

  • stay in touch with you if you wish,

  • send you security or privacy surveys and our analysis of aggregated and anonymised survey results.

If you do not want to receive information from us anymore, you can unsubscribe by sending an email to info@privacybureaux.com.

How we share personal information

We never sell information about specific individuals, organisation’s or households, but on occasion we will use aggregated and anonymised survey data for analysis purposes or to write articles/research papers.

We only share personal information with our sub-processors, where necessary, to help us provide our services and maintain our business relationships. We use products and services provided them help us manage and run our business (such as our email and file storage systems). When we do this, we take steps, including but not limited to:

  • Conducting vendor security risk analysis,

  • Encryption of data,

  • Contract restrictions, to ensure that our service providers are compliant with best practice security standards and local laws.

Most of our service providers use primary infrastructure instances, and store data, in Australia. Where this is not possible, some service providers store data overseas in countries including the United States and Canada. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.

How we protect personal information

We take steps to keep your personal information safe.

Your personal information is stored securely and is only made available to staff on a “need to know” basis. Our staff do mandatory Security and Privacy training courses with testing and a pass mark of 80%+ to ensure everyone know their obligations

Information is only retained for as long as it is needed for legitimate purposes, after which, it is deleted/destroyed. This included any information held for us by our sub-processors.

Getting in touch

You can ask us to give you a copy of your personal information, update it, or make a complaint.

You can contact us at info@privacybureaux.com. 

  • access or change your personal information, or

  • make a complaint about how we have handled your personal information.

There is no charge for you to access or change your personal information or to make a complaint. If you are concerned about how we’ve handled your personal information, please tell us and we’ll try to make things right as soon as we possibly can, and we’ll keep you updated during the process.

If you are not satisfied with the way we handled your personal information, you can make a complaint

In Australia, The Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by Phone on 1800 620 241 or Email: enquiries@oaic.gov.au  or by Post GPO Box 5218 Sydney NSW 2001

In the EU, The Office of the United Kingdom Information Commissioner’s Office (ICO). The OAIC can be contacted by Phone on 0303 123 1113 or Web contact page https://ico.org.uk/global/contact-us/